30-Day Happiness Guarantee

At Furryzi, your happiness is our priority! That’s why all of our products come with a 30-Day 100% Happiness Guarantee. If you’re not completely satisfied with your purchase within 30 days of receiving it, we’ll gladly replace or exchange the item.

Contact us at support@furryzi.com and we will promptly respond to your inquiries.

Broken or Damaged Item Policy

If your order arrives broken or damaged, please send a picture along with your order number to support@furryzi.com and we will replace it at no cost to you.

Cancellation Policy

Due to the personalized nature of our products, we have a 24-hour cancellation policy. Any cancellation requests submitted after 24 hours might not be approved, as your order will have already moved into production.

Disclaimer: Any refunds will be credited back to the original payment method, typically within 3–5 business days.

Return Policy

Because all of our products are personalized and made just for you, we do not accept returns. However, if an error was made on our end, we will send you a new, personalized product at no additional cost.